Last modified: March 31, 2024
Welcome to the “Refund4U” website – located at www.refund4u.com (hereinafter: “site” or “website”);
This website is operated by CyberSheli LTD (also referred to below as “we” and “us”).
Please read this agreement carefully before accessing or using this site and before registering and activating your account. By accessing or using this site or by activating your account, you agree to be bound and obligated by this agreement.
You must not use this website, if you have any objection to any of these terms of use (agreement).
When registering and by activating your account with us, you confirm and declare as follows:
1. that you agree to be bound by the terms of this agreement; and
2. that you are at least 18 years old.
We offer, through this site, a platform that will centralize information, allowing clients to request services. The goal of the platform is to consolidate all information and services in order to help individuals, who have been victims of online fraud, to increase their chances of recovering their funds.
1. All of the information (including, without limitation, advice, guidance, electronic correspondence and recommendations) and services (including, without limitation, answering questions, gathering information, issuing correspondence, etc.) on the site are neither legal nor technological nor financial advice, nor a substitute for professional legal or financial advice and/or services.
2. These information and services are not intended to and do not replace any professional opinion regarding any legal or financial problem you may have, nor do they offer nor replace any services provided by any law enforcement authorities or any other authorities.
Using this site is done with the knowledge and understanding that neither we nor any of our suppliers are engaged in rendering legal, financial, and/or banking services or advice.
3. Your use of the site is subject to additional disclaimers and caveats that may appear throughout the site.
4. We and our agents assume no responsibility for any consequence relating directly or indirectly to any action or inaction you take based on the information, services or other material on this site.
5. While we and our agents strive to keep the information we provide accurate, complete and up-to-date as much as possible, we provide no guarantees, and will not be responsible for any damage or loss related to, the accuracy, completeness or timeliness of the information.
6. We offer the following services:
• Access to the platform. A representative will contact you by phone to assist in collecting all necessary documents, analyze the case together, and offer services that can help. If you decide not to purchase any other services, the platform will still offer you free guides, such as how to file a complaint with the police, how to approach a bank after fraud, do's and don'ts, etc.
• Blockchain Analysis. Analyzing the blockchain for the client. We can track crypto transfers (using a third-party database). We aim to precisely locate where the money went, whether it's a regulated exchange, a non-regulated exchange, a cold wallet, or if the coins simply haven't moved and are still waiting in the same wallet sent to the client. The goal of this service is essentially to find a legal and regulatory entity that can provide further information about the funds. You should be aware that we lose all ability to analyze the blockchain once the money passes through a regulated exchange, so we consider a regulated exchange as the last resort for this service.
• TrackMaster. As part of this tracking service, we can develop a link that, once sent to a device and opened, sends back to the client information about the device. It can include, but is not necessarily limited to, precise location, internet service provider, IP address, installed languages on the device, time zone, etc. The goal is to find a legal and regulatory third-party company, such as an internet service provider, that can provide us with information about the party holding the client’s money. It may include precise location, but not necessarily.
• Web Intelligence. This is internet research on the entity that committed the fraud. Sometimes the websites that committed fraud are still online when the client contacts us, and in such cases, we can compile a report with all the information found online about the site and all the companies providing it services, such as hosting companies, domain registrars, CRM companies, and any other company our team can reach through the site's code or through extensive search engines and other methods. The goal of this service is, again, to find third-party companies that can help obtain more information about the perpetrator.
• Correspondence. Providing correspondence services with third parties involved in each of the investigations we conduct (as mentioned before, this is NOT a legal service).
• Transaction Cancellation Consultancy / Complaint Submission.
We provide consulting and advice regarding transaction cancellation consultancy and complaint submission services to assist clients in disputing fraudulent transactions with banks and submitting complaints to relevant regulatory authorities, such as ombudsman offices. Our team offers guidance and assistance throughout the process, that could include compiling evidence, drafting correspondence, and assisting with submitting complaints with our clients.
Please note that while we offer this service, we do not guarantee specific outcomes. The success of the transaction cancellation process and complaint submission is subject to various factors, including the specific circumstances of each case and the policies of banks and regulatory bodies. We are not a law firm, and the services provided do not constitute legal advice.
7. Our services do NOT include handling your money. If we locate your money, our services do NOT include physically retrieving your money, although we may help in convincing third parties to return your money to you, in whole or in part. In any case, your money will NOT be transferred through us.
8. You should also note that digital searches are limited by the integrity of the databases used. Although these databases may be considered to be the most reliable available, it is possible that certain records may have been omitted from, or incorrectly entered into, the databases and, as a result, some relevant records may not have been found.
9. Using the site’s services entails registering as a subscriber. A subscriber shall be eligible to receive the services offered through this site.
The potential subscriber is considered an applicant, making us an offer to accept the applicant as a subscriber, in accordance with the applicant’s personal data, the information provided by the applicant during registration and the site’s diagnosis program. We may, at our sole discretion, accept or reject the applicant’s offer.
10. As part of the registration process, you will select a password and a user name (hereinafter: “user name”). You agree to provide us with accurate, complete, and updated account information. Failure to do so will constitute a breach of this agreement that may result in immediate termination of the right to use the account.
You may not (a) select or use a user name of another person with the intent to impersonate that person, (b) use a name subject to the rights of any other person without authorization, or (c) use a user name that we, at our sole discretion, deem inappropriate or offensive.
You are responsible for maintaining the confidentiality of your user name and password, and you will be responsible for all uses of your user name and password whether or not authorized by you.
11. You must notify us by e-mail of any known or suspected unauthorized use(s) of your account, or any known or suspected breach of security, including loss, theft, or unauthorized disclosure of your user name and password. We will have no liability for any circumstances arising from the unauthorized use of a user name, member’s password or your account. Any fraudulent, abusive, or otherwise illegal activity on your account may be reported to appropriate law-enforcement agencies by us. You are solely responsible for providing all computer hardware, telephone and other equipment necessary to access this site, including, without limitation, internet access software and modems.
12. All payments for all services are done through this site, in advance, according to the services subscribed to. Payment options are detailed on the site and are updated from time to time.
13. Each subscriber will be billed according to the payment arrangement undertaken and agreed to by the subscriber.
14. A subscription shall begin on the day of receipt of subscription confirmation from us, and shall be in force for the duration of that subscription.
15. Our billing system will use the details of the credit card you provided, in order to make the payments mentioned in this agreement. If for any reason whatsoever, your bank and/or credit card provider refuses payment through said credit card, we have the right to immediately freeze or revoke your subscription – thus terminating this agreement – and to collect your debt at a later date.
16. To stop your subscription, you must contact us and inform us of your request by sending an e-mail to support@refund4u.com.
17. You hereby agree to pay all charges to your account, including applicable taxes, in accordance with billing terms in effect at the time the fee or charge becomes payable.
18. You understand and agree that cancellation of your account is your sole right and remedy with respect to any dispute you may have with us and/or our agents. We have the right, at our sole discretion, to terminate or suspend forthwith and without prior notice any subscriber’s account and/or access to this site or any part thereof.
19. In any case, we shall not return any funds paid in advance by any subscriber – even for any period in which said subscriber did not use his subscription, even if a notice of termination was provided during said period.
Furthermore, the payment for our services is not conditional upon any results.
20. We use data encryption methods in order to protect your personal and credit card details and ensure their confidentiality.
21. We reserve the right to change the price of subscriptions, their type, basis or the number of payments allowed, provided we give prior notice in this site and via e-mail to the subscriber.
22. This site may include links to other internet sites solely as a convenience to users. We do not endorse any such sites or the information, material, products or services contained on or accessible through the sites, and you access and use such sites, including information, material, products and services therein, solely at your own risk.
23. WE AND OUR SUPPLIERS DISCLAIM ALL EXPRESS AND IMPLIED WARRANTIES WITH REGARD TO THE INFORMATION, SERVICES, AND MATERIALS OBTAINED THROUGH THIS SITE, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
24. ALL INFORMATION, SERVICES, CONTENT AND ANY OTHER MATERIALS PUBLISHED OR OTHERWISE MADE AVAILABLE TO YOU ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ABSENCE OF VIRUSES, OR ACCURACY OR COMPLETENESS OF RESPONSES, OF RESULTS, AND LACK OF NEGLIGENCE OR LACK OF WORKMANLIKE EFFORT. WE DO NOT WARRANT THAT THE FUNCTIONS CONTAINED IN THE MATERIALS WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS SITE OR THE SERVERS THAT MAKE IT AVAILABLE ARE OR WILL BE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE MATERIALS AND SERVICES ON THIS SITE IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY OR OTHERWISE. ALSO, THERE IS NO WARRANTY OF CONDITION OF TITLE, QUIET ENJOYMENT, QUIET POSSESSION, CORRESPONDENCE TO DESCRIPTION OR NON-INFRINGEMENT. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY US, OR OUR REPRESENTATIVES, SHALL CREATE A WARRANTY OR IN ANY WAY INCREASE THE SCOPE OF THIS WARRANTY. SUBSCRIBERS ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION.
25. WE DISCLAIM AND SUBSCRIBER HEREBY WAIVES ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO, ANY WARRANTY OF COMPATIBILITY BETWEEN THE MATERIALS, SERVICES, SOFTWARE AND DATA PROVIDED BY US AND ANY SUBSCRIBER OWNED AND/OR OPERATED SYSTEM, OPERATING SYSTEM, COMPUTER, EQUIPMENT OR SOFTWARE, OR ANY LIABILITY IN NEGLIGENCE, TORT, STRICT LIABILITY OR OTHERWISE, WITH RESPECT TO THE MATERIALS, DATA AND SERVICES FURNISHED HEREUNDER.
26. WE DO NOT GUARANTY ANY RESULTS ARISING FROM USING THIS SITE AND/OR ITS CONTENTS AND/OR ANY MATERIALS OR SERVICES FOUND ON IT OR PROVIDED THROUGH IT – AND YOU THEREFORE ACKNOWLEDGE AND AGREE THAT YOU SHALL NOT HAVE ANY CLAIM, CAUSE AND/OR DEMAND AGAINST US, IF YOU DO NOT GET THE RESULT YOU WERE EXPECTING AND/OR AIMING FOR.
27. IN NO EVENT SHALL WE OR OUR SUPPLIERS BE LIABLE FOR ANY SPECIAL, INDIRECT, PUNITIVE, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, OR ANY DAMAGES WHATSOEVER RESULTING FROM THE USE OF THE MATERIALS ON THIS SITE OR THE SERVICES PROVIDED THROUGH IT AND/OR FROM LOSS OF USE, BUSINESS, DATA OR PROFITS, LITIGATION AND THE LIKE, WHETHER BASED ON BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
28. APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU, IN PART. IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION, WHETHER IN CONTRACT, NEGLIGENCE, TORT OR OTHERWISE, EXCEED THE AMOUNT ACTUALLY PAID BY YOU TO US, IF ANY.
29. WITH RESPECT TO SERVICES PURCHASED THROUGH THIS SITE, OUR LIABILITY, IN ANY CASE, IS EXPRESSLY LIMITED TO THE REPAYMENT OR CREDITING OF CLIENT WITH AN AMOUNT EQUAL TO THE PURCHASE PRICE OF THE SERVICES. YOU ACKNOWLEDGE AND AGREE THAT THE LIMITATIONS SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THIS AGREEMENT AND THE SITE WOULD NOT BE PROVIDED TO YOU ABSENT SUCH LIMITATIONS. SOME STATE/COUNTRY STATUTES MIGHT APPLY REGARDING LIMITATION OF LIABILITY.
30. You agree to indemnify, defend and hold harmless us, our affiliates and suppliers from any liability, loss, claim and expense (including attorneys’ reasonable fees) related to your violation of this agreement.
31. All materials on this site (as well as the organization and layout of the site) are our property and are protected by various laws. No material may be copied, reproduced, republished, uploaded, posted, transmitted, marketed, translated or distributed in any way. Modification of the materials or use of the materials for any other purpose (including the use of any such material on any other website or networked computer environment) is a violation of our copyright and other proprietary rights, or the copyright and other proprietary rights of third parties with whom we have contracted for the right to such materials. Any unauthorized use of these materials may subject you to civil liability and criminal prosecution under applicable laws.
It is prohibited to copy, distribute or transfer any part of this site, in part or in full, including, without limitation, this site’s design and the trademarks appearing in it, without our prior written consent.
32. Some parts of the software and methods used on this site may also be protected by patents. Therefore copying from this site and/or using, distributing and/or performing any other action with respect to any part or material of this site, without our explicit prior written permission, might also constitute patent infringement – without derogating from the fact it also constitutes copyright infringement, unjust enrichment and any other violation of any applicable law.
33. It is prohibited to employ or to facilitate the employment of any computer application or other means, including, without limitation, crawlers, robots and similar software, which scan, copy and/or retrieve, in part or in full, information and contents from the site. Accordingly, it is prohibited to produce or use such means in order to create a compilation, collection or database that will contain contents from the site. This prohibition does not apply to the operation of general search engines that link directly to the site.
34. We and our suppliers may make improvements or changes to the information, services, products and other materials on this site, or terminate this site, or any part thereof, at any time, without notice. We may also impose limits on certain features or restrict your access to parts or all of the features of this site, without notice or liability.
Although the site is accessible worldwide, not all features, products or services discussed, referenced, provided or offered through or on the site are available to all persons or in all jurisdictions, or appropriate or available for use in certain jurisdictions. We reserve the right to limit, in our sole discretion, the products and services we make available, the provision and the quantity to any person.
We may modify this agreement at any time, and such modifications shall be effective immediately upon posting of the modified agreement. Accordingly, you agree to review this agreement periodically, and your continued access or use of this site shall be deemed your acceptance of the modified agreement.
35. We may, from time to time, have special events, software or content available on this site, which will be subject to additional terms and conditions that will be made available for your review. You agree that if you, or anyone using your account, uses or accesses such special events, software or other content, such additional terms and conditions shall be binding.
36. We are committed to protecting the privacy of website visitors and do not share personally identifiable information with third parties without your prior consent. You acknowledge that, although we agree to use our best efforts to comply with and to ensure that users, content providers, distributors and licensees comply with our privacy policy, we cannot be held responsible for the actions of third parties who violate our privacy policy.
37. We take your privacy very seriously. This is why we inform you of every use we have for the information and details you provide us with, while using this site. This site may, from time to time, change its contents and extent – so we advise that you return to read this privacy policy from time to time.
38. We adhere to the highest standards of privacy and do not sell to, or otherwise share any personal information about our users with any third parties. We further undertake not to transfer our subscribers' e-mail addresses to any third parties, without their consent.
39. We may disclose your personal information if we believe such action is necessary to: (a) comply with the law or legal process served on us; (b) protect and defend our rights or property (including the enforcement of our agreements); or (c) act in urgent circumstances to protect the personal safety of users of our services, our employees and/or agents, or members of the public.
40. This policy is not intended to confer, and does not confer, any rights or remedies.
41. By using this site you acknowledge your acceptance of and concurrence with the statements made herein.
42. In the event any provision of this Agreement conflicts with the law under which this Agreement is to be construed or if any such provisions are held invalid by a court with jurisdiction over the parties to this Agreement, such provision shall be deemed to be restated to reflect as nearly as possible the original intentions of the parties in accordance with applicable law, and the remainder of this Agreement will remain in full force and effect.
43. We may transfer and/or assign any and all of its rights and obligations under this Agreement and upon such assignment/transfer, we shall be relieved of any further obligation hereunder.
44. You represent to us that you have the authority to subscribe to and to use this site according to the terms and conditions of this Agreement and of your individual subscription.
45. You expressly agree that we may, from time to time, make telephone calls and send emails and text messages to you, in order for us to: provide you with the services, collect any amount you may owe, or discuss our relationship, products and/or services with you. The ways we may call you include using prerecorded/artificial voice messages and/or through the use of an automatic dialing device. We may call you and send email or text messages to you at any telephone number or email address you have provided to us, including mobile/cellular telephone numbers that could result in charges to the owner of the telephone account. Emails and text messages sent to others pursuant to your instructions and on your behalf may identify you by name and may state that we are sending them on your behalf and according to your instructions. In the event you ever withdraw this consent, and notwithstanding that withdrawal, you expressly authorize us to use any of the methods described above to send you messages confirming your instructions sent to us via SMS text message, including a confirmation from us in the event you withdraw your consent.
46. This agreement and the resolution of any dispute related to this Agreement or the site shall be solely governed by and solely construed in accordance with the laws of Israel, without giving effect to any principles of conflicts of law.
47. Our failure to insist upon strict enforcement of any provision of this agreement shall not be construed as a waiver of any provision or right.
48. If there is any contradiction or inconsistency between anything stated elsewhere in the site and this agreement, the provisions of this agreement shall prevail.
49. Any legal action or proceeding between us and you shall be brought exclusively before the appropriate court of competent jurisdiction sitting in Israel.
50. This agreement, including any legal notices and disclaimers contained on this site, constitute the entire agreement between us and you, and supersede all prior agreements and understandings between us and you.
51. By using and/or subscribing to this site, you hereby acknowledge that you have read and understand all of the foregoing agreement, as may be amended or modified from time to time according to its terms, and agree to be bound by all of the terms and conditions hereof.
If you have any questions about this agreement, please contact us at: support@refund4u.com.